Refund policy

Return & Refund Policy

Thank you for shopping with Tresses by Bri. To ensure a smooth experience, please review our policies carefully, as we have a strict no-return, no-refund policy under any circumstances.

  1. Wig Cap Size Requirement:

    • It is essential that you select the correct wig cap size before placing your order. Since our wigs are custom-fitted based on your selection, we cannot accept returns or offer refunds due to sizing issues. Please double-check your measurements to ensure a proper fit, as we do not offer exchanges or adjustments once your order is placed.

  2. Processing Time:

    • Please allow 1-2 business days for order processing. We work diligently to ensure your order is crafted and packaged with care.

  3. No Refunds for Lace Adhesive Products:

    • All sales of lace adhesive products are final. Due to the nature of these items, we cannot accept returns or offer refunds.

  4. No Refunds or Returns:

    • All sales are final. We do not accept returns or issue refunds under any circumstances. This policy is in place to maintain the highest hygiene standards for our products.

  5. Anti-Fraud Policy:

    • Any attempts to commit fraud, such as filing chargebacks after receiving your order, will be reported to your bank. We keep thorough records of all orders, including shipping confirmations and delivery tracking, to verify that your product has been delivered. Fraudulent activities will be addressed in compliance with legal standards.

By placing an order with Tresses by Bri, you agree to these terms and acknowledge that all sales are final.

If you have any questions about our policies or need assistance selecting the correct wig cap size, please contact us before placing your order. We’re here to help ensure a positive shopping experience.